Frequently Asked Questions
Does Arnua handcraft every piece in Ireland?
Yes, every single piece is designed and made in our studio workshop in Dublin, Ireland. We use only the highest grade locally sourced materials to give you the finest quality and most detailed pieces of jewellery you will ever own.
Every piece is hallmarked in the Irish assay office in Dublin Castle and stamped 'Made in Ireland' to ensure authenticity.
When will my order ship?
We work tirelessly around the clock to get your order created and shipped to you as quickly as possible. Due to the handcrafted nature of our jewellery, it takes between 3 and 10 business days to get your order ready for dispatch. For more information on processing times, please click here.
What payment methods are accepted?
Payments can be processed through PayPal or Stripe using all major credit / debit cards.
If you have a PayPal account you can login at checkout or you can checkout as guest using all major credit cards. PayPal is the safest most secure way to pay online.
Stripe is a secure online payment method used in over 25 countries throughout the world by over 100,000 businesses accepting all major credit / debit cards. You simply enter your card details on the checkout page. You can then then if you want to store them on Stripe's secure servers for future purchases. Arnua do not keep or save any card information.
We are currently developing a payment plan which offers customers the ability to split their order cost into mutliple instalments. More details on this will come in the near future.
What are your delivery times and rates?
Arnua offer free tracked worldwide shipping on all orders over €100, and free express courier shipping on all orders over €400. For more information on shipping rates below this threshold, please click
You will receive a dispatch notification email with tracking details when your order has been shipped.
Our tracked shipping service operates under the following estimated timeframes:
Our express courier shipping service operates under the following estimated timeframes:
Ireland | 1 – 2 business days
United Kingdom | 2 – 4 business days
Rest of World | 5 - 7 business days
Ireland | 1 – 2 business days
United Kingdom | 2 – 3 business days
Rest of World | 3 – 4 business days
Do you accept returns?
Yes, if you’re not completely happy with your purchase you can return your piece to us and we will offer you a full repair, exchange or refund.
You can arrange a return with us on our
Customer Support portal. We do not cover the cost of returning a package unless the goods are faulty. Please note, personalised jewellery such as engraved or custom designs cannot be accepted for return unless faulty. For more information on our returns policy, please click
Do you offer a resizing service?
We have been making and shipping jewellery around the world for over a decade and our sizing is exceptionally accurate, we can guarantee the size you choose will be the size you receive. Under the rare circumstances we get the size wrong, we will happily resize the piece and refund you the shipping costs.
If you happen to choose the wrong size and need it resized, we will happily do so free of charge, you’ll just have to pay the shipping cost.
It is highly recommended if unsure of your ring size to visit your local jeweller who will gladly measure your finger accurately for free.
I can't find the answer to my question.
If your query wasn’t answered here, please contact us via our live chat or email us at firstname.lastname@example.org or through the contact page.