Question 1

How can I pay for my order?

Accepted Answer

Ready to place your order? Great! We accept all major credit and debit cards, as well as Apple Pay and PayPal. We recommend paying via these methods through our website on www.arnua.com

Question 2

What currency will be order be made in?

Accepted Answer

All of our prices are set in Euro as we are an Irish company. However you can now change the price to your local currency. If you go to our homepage www.arnua.com and click the currency icon in the bottom left corner of our footer. These prices will fluctuate with the current conversion rate.

Question 3

When will my account be charged for my order?

Accepted Answer

Your account will be charged as soon as your order is made and confirmed with a receipt that is emailed to you.

Question 4

Can I claim a tax refund on purchases made online?

Accepted Answer

Unfortunately you can not claim a tax refund against online purchases on www.arnua.com.

Question 5

Do you accept deposits on gold, platinum and palladium pieces?"

Accepted Answer

We know ordering your favourite piece can be a big step, we would love to help make it easier by taking a deposit and then arranging payment in full for a later date. This option is available through a custom PayPal invoice only. Once a deposit has been recieved, we will start working on your piece, and it will ship when payment has been made in full. Please get in touch with our VIP care team if you have any questions support@arnua.com.

Question 6

How do I buy a gift voucher?

Accepted Answer

Give the gift of choice with one of our signature gift vouchers. Arnua gift vouchers can be used on our website www.arnua.com. To purchase one of our gift vouchers, please click here.

Question 7

I am buying multiple products, do you offer a discount?"

Accepted Answer

Thank you so much for choosing us for your loyal custom. Please get in touch with our wonderful care team at support@arnua.com before placing your order, and we will do our best to offer you the best discount possible.

Question 8

Can I send a personalised gift card?

Accepted Answer

Sending a gift to someone special? If you would like a personal handwritten card included with your order, please let us know in the comment box with your order, and include what you would like us to write. Our cards are so petite so we have a limit of 150 characters for your message. You can also add our luxury gift wrapping to your order here.

Question 9

How do I use a gift voucher to pay for my order?

Accepted Answer

To use your Arnua gift voucher just enter your unique gift voucher code, which you will have received in your emails, at the checkout. The Arnua gift voucher can be used as part payment on any order. If the full balance of your voucher isn’t redeemed we will issue/email you with a brand new gift voucher for your next sparkly purchase.

Question 10

Do you offer promotional discount codes?

Accepted Answer

Absolutely, we have an offer for 10% your entire first order when you subscribe to our mailing list. We also hold competitions on our social media channels. We can be found on the following channels.   Instagram Facebook Pinterest

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